Who we're looking for

We are seeking for a talented and experienced Middle/Senior Technical Support Specialist (SL2) to take part in supporting development of our product.

Responsibilities

• Provide on-site customer support (setting up custom domains and landing pages).
• Manage tickets coming from our clients and SL1.
• Conduct bugs investigation.
• Help clients with creating and managing simple websites.
• Build integration scenarios.
• Logs analysis.
• Communicate with the first line of support and developers (in cases where it is not possible to resolve a ticket by yourself).
• Evening Shifts 2-3 times a week.

Our expectations

• Experience in a similar position of 2 years or more.
• Conversational English at Upper-intermediate level and above (you will sometimes join calls with clients).
• Basic knowledge of HTML and CSS.
• Ability to create step-by-step instructions.
• Experience with website builder is desirable.
• Excellent communication skills.
• Log reading skills would be a big advantage.

How to Apply