Doumo is a product team with a strong engineering culture. We’ve built a SaaS platform, an all-in-one tool that helps our clients around the world develop their businesses.

Responsibilities

• Writing User documentation in plain English.
• Understanding the product with a large number of features, and communicating with developers and salespeople if something is unclear about a feature. We don't welcome micromanagement but encourage initiative and autonomy.
• Adapt your writing to the existing style guide, and understand that it is always better to make a copy/paste of existing articles rather than reinvent the wheel for each new one.
• Be prepared to critically analyze outdated articles and update them promptly.
• Be prepared for other writing-related tasks, e.g., reviewing video scripts in terms of technical expertise, updating educational courses, etc.

Our expectations

• English level B2+
• Experience writing articles, or experience writing technical documentation, and user documentation for at least two years. Understanding how writing documentation is different from copywriting.
• Writing user-friendly educational courses that match the existing ones. Understanding how writing educational courses is different from writing documentation.
• Systematic thinking. The ability to break down complicated topics and explain them as briefly as possible in simple words.
• The ability to look at a product from a user's point of view, an undying desire to understand and test how a feature works before handing out a doc.
• A love of bulleted lists, subheadings, neat screenshots with circles and arrows, and most importantly, the people for whom you are creating content.
• Basic knowledge of HTML. If you know the meaning of the abbreviation, that's good enough.
• Understanding of Docs as Code philosophy and willingness to apply it.
• Positive attitude with plenty of energy and enthusiasm.
• Portfolio. Anything would do.